Frequently Asked Questions

What is your service area?

We proudly serve families throughout Chesterfield, Powhatan, Goochland, and Hanover Counties, as well as Richmond City and Henrico County. If you're unsure whether your location falls within our service area, give us a call — we're happy to talk it through.

How can non-medical home care support my loved one on hospice?

Hospice teams focus on medical and comfort care, but families often need additional hands-on, day-to-day support to fill the gaps between hospice visits. That's where we come in. Our caregivers work alongside — not in place of — your loved one's hospice team, providing companionship, personal care, light housekeeping, and a steady, familiar presence throughout the day. We understand this season of life is emotional and overwhelming, and our leadership's background in hospice and post-acute care shapes how we support families: with patience, clear communication, and a caregiver families can lean on.

What is non-medical home care?

Non-medical home care is personalized support that helps seniors and individuals with daily living needs while remaining safely and comfortably in their own home. Unlike medical or skilled nursing care, non-medical home care doesn't involve clinical treatment — instead, our caregivers assist with things like bathing, dressing, meal preparation, light housekeeping, medication reminders, and companionship. The goal is simple: help your loved one maintain independence, dignity, and a familiar routine, with a trusted caregiver by their side.

What services are covered?

We offer a range of non-medical home care services designed to meet your loved one where they are, including:

• Personal Care — help with daily routines, hygiene, and comfort

• Companionship — meaningful engagement so no one feels left alone

• Alzheimer's/Dementia Care — specialized, patient support for memory loss

• Respite Care — short-term relief for family caregivers

• Hospital to Home — support during the transition from hospital back home

• Hospice/Palliative Support — compassionate, non-medical support alongside hospice care

How do you match caregivers with clients?

Every family and every loved one is different, so we take caregiver matching seriously. Rather than assigning whoever is available, we thoughtfully pair each client with a caregiver whose personality, skills, and spirit align with their needs. This intentional matching builds trust, creates continuity, and helps form the kind of warm, family-like relationship that makes home care feel less like a service and more like having a friend by your side.